Shipping policy


At Zenithe, we focus on delivering a smooth and reliable shipping experience worldwide. Please review the details below before placing your order.

Shipping Cost

We ship worldwide.

  • Free shipping when you purchase 2+ items.
  • Orders below this amount will have shipping calculated at checkout based on destination and weight.

Processing Time

Orders are typically processed within 1–3 business days (excluding weekends and holidays).

During high demand periods, processing times may be slightly longer. We appreciate your patience.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and tracking link.

Estimated Delivery Times (After Shipping)

  • United States: 7–10 business days
  • Europe: 6–11 business days
  • Canada: 6–12 business days
  • Australia: 6–11 business days
  • Asia: 6–11 business days
  • Rest of World: 9–21 business days

Remote areas (including islands) may require additional time.

Please note that delivery times are estimates and may be affected by customs processing, carrier delays, or other external factors.

Order Changes

If you need to update your order (address, size, or product), contact us as soon as possible.

Orders cannot be modified once they have been processed or shipped.

Incorrect Address

Customers are responsible for providing accurate shipping information.

We are not responsible for delivery issues caused by incorrect or incomplete addresses.

Failed Delivery

If a delivery attempt fails, we will assist where possible.

However:

  • Re-delivery fees (if charged by the courier) are the customer’s responsibility
  • In some cases, the package may be returned or destroyed by the carrier

Lost or Damaged Items

If your order arrives damaged or incomplete, contact us within 7 days of delivery.

Please include:

  • Order number
  • Photos of the item(s)
  • Description of the issue

Claims submitted after this period may not be accepted.

Delivered but Not Received

If tracking shows “Delivered” but you have not received your order:

  • Contact the shipping carrier directly to open an investigation
  • Provide us with the claim confirmation if needed

We are not responsible for packages marked as delivered but not received.

Customs & Import Fees

Customers are responsible for any customs duties, taxes, or import fees required by their country.