Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Eligibility for returns
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
How to start a return
To initiate a return, please contact us at info@zenithewear.com.
If your return is approved, we will provide instructions on how and where to send your package.
Return shipping costs are the responsibility of the customer.
Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect so we can resolve the issue.
Exchanges
The fastest way to get a different item is to return your current item and place a new order once your return is accepted.
European Union 14-day cooling-off period
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days for any reason.
Return shipping costs are the responsibility of the customer.
Items must be unused, in original condition, with tags and packaging, and accompanied by proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return. If approved, your refund will be issued to your original payment method within 10 business days.
Please note that original shipping costs are non-refundable unless required by law. It may take additional time for your bank or card provider to process the refund.
If more than 15 business days have passed since approval, please contact us at info@zenithewear.com.