Privacy policy

Last updated: April 1, 2026

Zenithe operates this store and website, including all related information, content, features, tools, products and services (the “Services”) to provide you with a seamless shopping experience. Our store is powered by Shopify, which enables us to deliver our Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our Services.

By using our Services, you agree to the collection and use of information in accordance with this policy.

Personal Information We Collect

We collect personal information depending on how you interact with our Services, including:

Contact Information: name, email address, phone number, billing and shipping address
Order Information: products purchased, order details, returns and exchanges
Payment Information: payment details and transaction confirmations (processed securely via our payment providers)
Account Information: login credentials and preferences (if applicable)
Communication Data: messages you send us (e.g. customer support)
Device Information: IP address, browser type, device type
Usage Data: interactions with our website (e.g. pages viewed, clicks)

How We Collect Your Information

We collect information:

Directly from you (e.g. when placing an order or contacting us)
Automatically through cookies and similar technologies
From service providers and partners (e.g. Shopify, payment processors)

How We Use Your Information

We use your personal information to:

Process and fulfill orders
Deliver products and manage returns
Provide customer support
Improve website performance and user experience
Send updates and marketing communications (where permitted)
Prevent fraud and ensure security
Comply with legal obligations

Legal Basis for Processing (EU/EEA)

If you are located in the European Economic Area (EEA), we process your personal data based on:

Contract – to fulfill your order
Legal obligation – to comply with applicable laws
Legitimate interests – to improve our services and prevent fraud
Consent – for marketing and analytics cookies

Analytics & Tracking Technologies

We use third-party tools to understand user behavior and improve our Services:

Microsoft Clarity – provides heatmaps and session recordings to analyze how users interact with our website
Facebook Pixel – measures advertising performance and helps deliver relevant ads on platforms such as Facebook and Instagram

These tools may collect data such as page views, clicks, and browsing behavior using cookies and similar technologies.

👉 These technologies are only used after you provide consent via our cookie banner.

Cookies

We use cookies and similar technologies to operate and improve our website.

Types of cookies we use:

Necessary cookies – required for core functionality such as cart and checkout
Analytics cookies – help us understand how visitors interact with our website (e.g. Microsoft Clarity)
Marketing cookies – used to deliver relevant advertisements and measure performance (e.g. Facebook Pixel)

You can manage your cookie preferences at any time through the cookie banner on our website.

Sharing Your Information

We may share your personal information with:

Shopify (our e-commerce platform)
Payment providers (to process transactions)
Marketing and analytics partners (such as Meta and Microsoft), only where you have provided consent
Logistics providers (to deliver your orders)

We do not sell your personal information.

International Data Transfers

Some of our service providers may process your data outside the European Economic Area (EEA). Where this occurs, we rely on appropriate safeguards such as Standard Contractual Clauses.